Introducing and Implementing New Standards and Products

      Background: To support the quality initiatives with the worldwide roll out of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong Project Manager with HP Service Desk and another Project Manager with extensive knowledge of ITIL was required. The approaching deadline… Read More

Create a New Division & Ramp Up Staff

      Background: RGA, an international  global life and health reinsurance company, needed assistance with the staff development for a new customer facing service division that would focus on servicing the needs of key clients all around the world. The new division called for  customer-centric technology professionals with an availability to travel for weeks… Read More